Hi Alasdair,

As noted, there are two orders which have underpaid due to a VAT issue. Both orders are from the Netherlands.

To accommodate for the remaining balances of the two identified orders, we will need to keep the webshop open for longer until they complete their payments.

We will look at getting those payments secured and closing the shop tomorrow afternoon at the latest.

Kind regards

Jessica

Hi Jessica,

I just noticed an issue with order S00160.

This customer has entered a valid Dutch VAT number, and the system has
treated it as a reverse charged VAT transaction (0% VAT).

This is not correct, as delivery of the goods will happen on-site in
Belgium. All sales should have 21% Belgian VAT applied.

Could you check this is configured correctly?

Thanks!

Gerry