Hi Gerry,

Thank you for your email.

I have been out of the office for a couple of days, so have just caught up with this.

Myself and the team are looking into this issue and I will update you in due course.

Kind regards

Jessica

Hi Jessica,

I just noticed an issue with order S00160.

This customer has entered a valid Dutch VAT number, and the system has
treated it as a reverse charged VAT transaction (0% VAT).

This is not correct, as delivery of the goods will happen on-site in
Belgium. All sales should have 21% Belgian VAT applied.

Could you check this is configured correctly?

Thanks!

Gerry